Back
Door 01 of 3
The renewal track

"I dread renewal calls"

These scenarios put you in the chair across from someone who has already half-decided. Your job is to keep the door open without flinching.

  1. 01
    High stakesFRAME

    The Reports They Stopped Reading

    Retainer renewal in 30 days. Client stopped opening your monthly reports 4 months ago.

    Open
  2. 02
    High stakesDEMONSTRATE

    Finance Is Cutting the SEO Budget in Half

    CFO already made the call. Push too hard → you look like you're defending your job, not the function.

    Open
  3. 03
    High stakesDEMONSTRATE

    The CFO Just Asked You to Justify the SEO Function

    Surprise CFO meeting. They've never met you. Five minutes to defend your team's existence.

    Open
  4. 04
    High stakesDEMONSTRATE

    A Cheaper Agency Just Quoted Them 40% Less

    Procurement-driven. They want a price match or they move the retainer.

    Open
  5. 05
    High stakesRELATE

    Your Champion Has Gone Dark

    Three weeks of silence. Renewal in 45 days.

    Open
  6. 06
    High stakesRELATE

    They've Already Sent Cancellation Notice

    Cancellation email already sent. You asked for one final call. They said yes — reluctantly.

    Open
  7. 07
    High stakesFRAME

    Your Client Just Quietly Issued an RFP

    Your CMO contact let it slip — procurement is shopping you. You weren't told.

    Open
  8. 08
    High stakesRELATE

    The New CMO Wants to "Re-Evaluate All Agency Partners"

    New CMO 60 days in. Wants a fresh slate. You're being asked to re-pitch the work you already do.

    Open
  9. 09
    High stakesRELATE

    "We're Thinking of Bringing This In-House"

    Marketing director just hired two senior ICs. The math is starting to look attractive to them.

    Open